SHIPPING

Shipping Costs: The StudsAndSpikes store has a live integrated website with the U.S. Postal Service (U.S.P.S.) and United Parcel Service (UPS). Shiping prices vary based on delivery speed, weights, handling and service. Completing our online checkout system will determine price of shipping and delivery times. For instance, a bag of 100 studs will be cheaper to ship than a bag of 1000 studs because of the weight.

Shipping Time: - Actual delivery time may be impacted by preparing time, mailing time, type of payment, carrier choice, availability of items, weekends, and holidays.

Preparing and Packaging Time - (average 12 hours.) Studsandspikes.com individually measures and prepares each order precisely. We make every effort to have orders packed and ready for shipment within 1 working day of receiving the order payment. Most Credit, Debit Cards, and PayPal payments are instant (paid for the same day as the order is made). Exceptions include Mail-in payments, e-checks, Weekends, Holidays, and possibly high-volume orders.

Mailing Time - (domestic average 4 days.) Mailing time corresponds to the time it takes the mail carrier to ship your package. This time is determined by the carrier choice of the customer. UPS displayed date-of-delivery are only true for instant payments.

Guaranteed Mail - Some shipping options are guaranteed to be delivered by a particular day or a particular timeframe. All UPS (United Parcel Service) and U.S.P.S (US Postal Service) Express mail services are guaranteed to fall within a timeframe of delivery. The guarantee date or timeframe will be displayed when you checkout of the StudsAndSpikes store. If you need mail by a specific guaranteed date, choose UPS or USPS Express. What does it mean to be guaranteed? If a package does not arrive by the date or timeframe displayed, you will receive a complete refund on the shipping cost. This includes Next Day Air! (Notable exceptions are delays caused by an incorrect shipping address, unverified and non-instant payments, government customs delays, weather, and other non-predictable events.)

Things to Know When Shipping to your country (non-USA destinations):

• Will you ship to my country? - Yes. StudsAndSpikes ship to foreign destinations daily, the store will calculate postage to every country on Earth.
• Taxes and Tariffs - Governments charge their citizens an import fee for most merchandise imported. This fee can be called: Customs Fee, VAT, Tariff, or such. The cost depends on the country. This cost is seperate from postage/shipping costs and is billed as the package enters the country.
• Can I choose USPS? - If you choose United States Postal Service, this agency gives the package to the government postal agency in your country (Like CanadaPost, RoyalMail, AustraliaPost, etc).
• Brokerage Fees - Private carriers, like UPS (United Parcel Service) may also charge brokerage fees of 15%+ cost or more. StudsAndSpikes is not responsible for these expenses.
• Package Tracking - All Express and UPS packages are trackable. First Class and most Discount Shipping options are low-cost but do not track packages.
• Delivery Time - Since custom times can vary - there is no time guarantee on delivery times. Notable exceptions are with UPS and U.S.P.S. Express. Choose either of these shipping options if you are under a time constraint.
  

RETURNS AND REFUNDS

Customer Requested Returns / Refunds on Merchandise - We assume that the customer has read the item descriptions and knows exactly what they are buying. If a customer wants to return a product, StudsAndSpikes will accept all returns. You may return any undamaged items you purchased from this site and receive a refund within 15 days of receiving the package, no matter what the reason. On all returns, StudsAndSpikes does not refund shipping costs and will charge a 15% restocking fee. This helps cover labor, and merchant fees. It is best to contact us before returning to obtain a Return Merchant Authorization (RMA) number. Please Contact Us here with your order number for us to issue you an RMA number.

Shipping Company Returns - If for some reason a customers package is returned to us by the shipping company, we handle each return according to the policy below. Our policy is as follows:

• If the package is returned to us for any reason that may be claimed as any error on the business StudsAndSpikes.com, we will refund for the entire order -or- resend the order at no extra cost to the customer.
• If the package is returned to us unopened, StudsAndSpikes will not charge a restocking fee. All other fees will be assessed and taken off the refund. This includes the original shipping and handling fees and any return postage fees. All proof of fees will be provided upon request. (The return of a package unopened usually is because StudsAndSpikes was given an incomplete or incorrect shipping address, or the package being refused or unclaimed by the customer at the time the carrier attempted delivery.)
• If the customer claims that the package was never delivered, nor is the package ever returned back to us, we will only refund if a report is filed. We will only refund the order in it’s entirety as long as a report is filed with the local delivery company. In the USA, this report is called a “Lost or Stolen Package” report. The customer or agency must make this report available to us for review. The local police may be contacted or an investigation may be initiated because of filing this report.
  
  

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