Returns and Warranty

The Benefits of Shopping with StudsAndSpikes.com

10 quick reasons why Studsandspikes.com should become your supplier

History
StudsandSpikes.com has been in business since 2000, and has had direct involvement in this field since 1984. We have a tremendous knowledge of the stud, spike, spot, nail-head, rivet, music-fashion, leather-working, and other decorative metal items. Operations have included retail and wholesale with thousands of individuals, small, and mid-size businesses and have direct dealings with major apparel designers. We work hard to supply your needs according to your design.

Fast Processing 
The most repeated praise from our customers is how fast packages are received. Our policy is: "in by 8, out by 5." Any customer making an order online by 8 AM (11:00 AM Eastern Time), the order will be shipped by 5:00 PM that same day. Exceptions include Weekends, Holidays, Staff vacations and out-of-stock items.

110% Price Guarantee 
Guaranteed that our retail prices will be the cheapest you find. If you find that another online store sells studs (under 1000) or spikes (under 100) for cheaper than us, we will knock off 10% and sell it to you at that price. There is no reason to go anyplace else.

Credit / Debit Card Security 
All online businesses should be concerned with the security of their customers, but they often are not. We are! We have worked hard on implementing stringent security features into our online store. Studsandspikes.com has a 128bit military-grade SSL encryption operating every time credit or debit card information is transferred. In addition, the encryption password is changed every few weeks. We will never (never) store the customer's complete card information in our digital database, giving the customer increased protection from information theft. Fact is, using your credit card on our store is most-likely safer than using it at the neighborhood restaurant.

Low Prices
Often our customers ask how our store sells so inexpensively. Some stores will sell you five spikes for $10.00 where the exact same spike we sell twenty for $3.00. How can we be so cheap? There are two main reasons, manufacturing and importing. First: We are the manufacturer of many items, so the cost is minimal. Second: We directly import items from their foreign factory. Both these reasons give us a price advantage that moves the savings over to you, the customer.

Wholesale Online
Our online store offers retail and wholesale pricing to anyone. Most wholesale prices for studs exist in the Studs section entitled "Discount Bulk Studs". Wholesale prices for spikes exist in the spikes section entitle "Discount Bulk Spikes". For wholesale prices of other items, and for wholesale prices above 1,000, 10,000, or 100K ranges in studs or spikes, please email or call.

Phone Support
Our online store offers phone support to customers. Best chance to talk with a person is Monday-Friday 10AM-3PM Pacific Time (1 PM to 6 PM Eastern). Call 1-206-526-0383.

Free or Discount items 
In addition to the daily low price, we will often sell overstocked and discontinued items, damaged products, or give away free items and literature that we feel our customers might be interested in. Please visit the section entitled "Free or Discount Stuff". You may be pleasantly surprised!

Green and Recycling 
Preserving the environment is important to us. We are conscious about purchasing recyclable material and making green decisions whenever we can. Most all material our business uses is either recycled or reused. Sometimes customers will receive orders in a box that has been used for other things, or packaging material that has been reused.

Variety 
We stock a variety of different metal types of studs and spikes. A full detailed description of the type of metal or plating used in each item can be found in the item descriptions. For instance, Brass is a higher-priced material, but is great for hindering rust. Steel is low-quality, but also low-cost. Aluminum and Zinc-alloy are also offered as a low-cost alternative. Plating can include red electrolyte, nickle, nickled black, and flat-black oxide, among others.

Returns and Refunds 
We assume that the customer has read the item descriptions and knows exactly what they are buying. If a customer wants to return a product, StudsAndSpikes will accept all returns. You may return any undamaged items you purchased from this site and receive a refund within 15 days of receiving the package, no matter what the reason. On all returns, StudsAndSpikes does not refund shipping costs and will charge a 15% restocking fee. This helps cover labor, and merchant fees. It is best to contact us before returning to obtain a Return Merchant Authorization (RMA) number. Please Contact Us here with your order number for us to issue you an RMA number.

WELCOME ABOARD!